Wrong phone in your box a boost mobile in a vm box help

GetHuman-genedarr's customer service issue with Virgin Mobile from June 2018

Help with my Virgin Mobile issue
Just get what I paid for ... I went to walmart and bought a vm x charge phone only to get home and opean the box turn on phone and find out its a boost mobile phone cant activate it in virgin mobile website or boost walmart no help purchase a two year extended warranty also just want what i paid for a virgin mobile x charge phone please help
I can't get walmart to replace it said I will have to go to you for the right phone
I trust that Virgin Mobile will make this right and come up with a resolution that is fair.
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Virgin Mobile

I bought a virgin mobile LG x charge and opeand factory sealed box and got a boost mobile phone I need your help thank you gene Darrow phone number **********
Customer service issue
Reported by GetHuman-genedarr
Jun 5th, 2018 - 15d ago
I have an issue with Virgin Mobile too
Fixed
Seen by 15 customers so far
Similar issue to 106 others
0 customers following this
Items needed
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Billing address
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Timeline
GetHuman-genedarr started working on this issue
Jun 5th 10:00am
GetHuman-genedarr indicated the issue is not fixed yet.
Jun 5th 10:10pm
GetHuman-genedarr indicated the issue is not fixed yet.
Jun 5th 10:12pm
GetHuman-genedarr indicated the issue is not fixed yet.
Jun 5th 10:22pm
GetHuman-genedarr indicated the issue is not fixed yet.
Jun 5th 10:23pm
GetHuman-genedarr indicated the issue is not fixed yet.
Jun 6th 11:42am
GetHuman-genedarr indicated the issue is not fixed yet.
Jun 6th 11:35pm
GetHuman-genedarr indicated the issue is not fixed yet.
Jun 9th 7:41pm
GetHuman-genedarr indicated the issue is not fixed yet.
Jun 17th 4:04pm
GetHuman-genedarr indicated the issue is not fixed yet.
Jun 17th 4:05pm