Switching old network to virgin moblie. The phone is unlocked and fully paid off

GetHuman745658's customer service issue with Virgin Mobile from June 2018

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The issue in GetHuman745658's own words
The problem: Switching old network to virgin moblie. The phone is unlocked and fully paid off
GetHuman745658 did not yet indicate what Virgin Mobile should do to make this right.
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Virgin Mobile

Customer service issue
Reported by GetHuman745658
Jun 3rd, 2018 - 6 mons ago
I have an issue with Virgin Mobile too
Not resolved
Seen by 2 customers so far
Similar issue to 101 others
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Items needed
Name on the account
Phone number on the account
Billing address
PIN on the account
Timeline
GetHuman745658 started working on this issue
Jun 3rd 7:06pm