my virgin mobile phone was stolen, and I can't buy a similar, low tech phone like I had...

GetHuman744739's customer service issue with Virgin Mobile from June 2018

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Help with my Virgin Mobile issue
Before contacting them, items GetHuman744739 may need:
Name on the account, Phone number on the account, Billing address, and PIN on the account
GetHuman744739's next move: have a Virgin Mobile rep call.
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The issue and preferred resolution, in GetHuman744739's own words:
my virgin mobile phone was stolen, and I can't buy a similar, low tech phone like I had. I don't do anything but call and text so I don't need a difficult to use phone, and if you CAN'T sell me another simple phone, I'll be forced to change my phone service plan.
I trust that Virgin Mobile will make this right and come up with a resolution that is fair.
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Virgin Mobile

Customer service issue
Reported by GetHuman744739
Jun 3rd, 2018 - 2 mons ago
I have an issue with Virgin Mobile too
Not resolved
Seen by 4 customers so far
Similar issue to 120 others
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Timeline
GetHuman744739 started working on this issue
Jun 3rd 11:10am