I have a phone with Assurance wireless thru the 'Lifeline' program. My phone is old an...

GetHuman685410's customer service issue with Virgin Mobile from May 2018

Help with my Virgin Mobile issue
The issue in GetHuman685410's own words
I have a phone with Assurance wireless thru the 'Lifeline' program. My phone is old and I need another one. I'm a Senior and do not like the i-phone models and cannot use. The i-phone models are evidently the only phones currently being sent out by Assurance wireless for the 'Lifeline' program. I have an LG phone, the Assurance wireless person told me I could buy another phone, or if I have another usable phone but it has to work with Virgin Mobil. How do I find out if the LG phone phone I have is compatible??
GetHuman685410 did not yet indicate what Virgin Mobile should do to make this right.
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Virgin Mobile

Customer service issue
Reported by GetHuman685410
May 15th, 2018 - 10 mons ago
I have an issue with Virgin Mobile too
Fixed
Seen by 6 customers so far
Similar issue to 268 others
0 customers following this
Items needed
Name on the account
Phone number on the account
Billing address
PIN on the account
Timeline
GetHuman685410 started working on this issue
May 15th, 2018 4:34am
GetHuman685410 indicated the issue is not fixed yet.
May 16th, 2018 2:17am
GetHuman685410 indicated the issue is not fixed yet.
May 16th, 2018 2:28am
GetHuman685410 indicated the issue is not fixed yet.
May 19th, 2018 8:03pm