I got a message saying, "incorrect password" - unlock my phone - I can't unlock my phon...

GetHuman-colboni's tech support issue with Virgin Mobile from April 2018

Help with my Virgin Mobile issue
The issue in GetHuman-colboni's own words
unlock my phone ... I got a message saying, "incorrect password"
I can't unlock my phone. And I don't remember my password.
For my password to be reset using personal question "Who was yourfavorite teacher?"
I have an issue with Virgin Mobile too
How GetHuman-colboni fixed the problem
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Virgin Mobile

ZTE Android "smart" phone
tech support issue
Reported by GetHuman-colboni
Apr 17th, 2018 - 5 mons ago
I have an issue with Virgin Mobile too
Not resolved
Seen by 6 customers so far
Similar issue to 1541 others
0 customers following this
Items needed
Name on the account
Phone number on the account
Billing address
PIN on the account
Timeline
GetHuman-colboni started working on this issue
Apr 17th 12:14am
GetHuman-colboni reviewed the items needed
Apr 17th 12:15am
GetHuman-colboni indicated the issue is not fixed yet.
Apr 17th 1:26am
GetHuman-colboni indicated the issue is not fixed yet.
Apr 17th 1:27am
GetHuman-colboni indicated the issue is not fixed yet.
Apr 19th 8:08pm
GetHuman-colboni indicated the issue is not fixed yet.
Apr 20th 7:38pm