Virgin Mobile didn't send me sim card for * months to start the service but they invoic...

GetHuman4701326's customer service issue with Virgin Mobile (UK) from April 2020

Help with my Virgin Mobile (UK) issue
First: share to improve GetHuman4701326's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4701326 may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman4701326's own words
Virgin Mobile didn't send me sim card for * months to start the service but they invoice me for it. I can't contact them, I tried many times. Once on the live chat I told them about it but they told me they would send me to a different dept to solve the issue and then the agent dissapeared. I had to go to a different operator to get the mobile contract because my old one has expired and I lost my number. Now I want to cancel the contract with Virgin. It's not working because of their fault and I don't need it anymore.

GetHuman4701326 did not yet indicate what Virgin Mobile (UK) should do to make this right.

How GetHuman4701326 fixed the problem

We are waiting for GetHuman4701326 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Virgin Mobile (UK)'s attention and get better help faster. Tap below to get started.
Having Virgin Mobile (UK) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Virgin Mobile (UK)

Customer service issue
Reported by GetHuman4701326
Apr 23rd, 2020 - 10 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 93 others
0 customers following this

Timeline

GetHuman4701326 started working on this issue
Apr 23rd, 2020 8:20am
GetHuman4701326 indicated the issue is not fixed yet.
Apr 23rd, 2020 1:14pm

Moving? Compare and Schedule Free.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians