Virgin Mobile didn't send me sim card for * months to start the service but they invoic...

GetHuman4701326's customer service issue with Virgin Mobile (UK) from April 2020

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The issue in GetHuman4701326's own words
Virgin Mobile didn't send me sim card for * months to start the service but they invoice me for it. I can't contact them, I tried many times. Once on the live chat I told them about it but they told me they would send me to a different dept to solve the issue and then the agent dissapeared. I had to go to a different operator to get the mobile contract because my old one has expired and I lost my number. Now I want to cancel the contract with Virgin. It's not working because of their fault and I don't need it anymore.

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Virgin Mobile (UK)

Customer service issue
Reported by GetHuman4701326
Apr 23rd, 2020 - 10 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 93 others
0 customers following this


GetHuman4701326 started working on this issue
Apr 23rd, 2020 8:20am
GetHuman4701326 indicated the issue is not fixed yet.
Apr 23rd, 2020 1:14pm

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