I phoned for help a few days ago..my mobile is saying I am not available to take calls...

GetHuman2946072's customer service issue with Virgin Mobile (UK) from May 2019

Help with my Virgin Mobile (UK) issue
Before contacting them, items GetHuman2946072 may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman2946072's own words
I phoned for help a few days ago..my mobile is saying I am not available to take calls on several occasions. I have my phone on me at all times and it is not ringing when people are trying to contact me. This is a dangerous situation as my husband has terminal cancer and the hospital often needs to contact me. *On my last call the young man told me he had fixed the problem. *It has not been fixed as my daughter had to dial * times this morning before my phone rang. *I have dialled *** x * today and my call is not being answered *At the moment I have been listening to your dreadful music for nearly ** minutes,,*DREADFUL customer Service.
GetHuman2946072 did not yet indicate what Virgin Mobile (UK) should do to make this right.
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Virgin Mobile (UK)

Customer service issue
Reported by GetHuman2946072
May 18th, 2019 - a mon ago
I have an issue with Virgin Mobile (UK) too
Not resolved
Seen by 3 customers so far
Similar issue to 294 others
0 customers following this
GetHuman2946072 started working on this issue
May 18th 6:37pm
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May 18th 6:38pm