I arrived in Cyprus yesterday, **.**.**, for a three weeks holiday.*Today, I received f...

GetHuman1638221's customer service issue with Virgin Mobile (UK) from November 2018

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The issue in GetHuman1638221's own words
I arrived in Cyprus yesterday, **.**.**, for a three weeks holiday.*Today, I received from Virgin a request to update my Direct Debit details, which must be done today, otherwise I will lose the service, which I already have. *I am unable to comply because as for my own 'Security ' whilst away, I have not brought my main Bank A*c debit card with me and have no way of providing the d*d details or even my virgin mobile account number to assist.*I have been a virgin mobile sim card account customer for a number of years and always paid by monthly d*d without any problem.*About four days before travelling I checked via *** on my mobile re use abroad and received a automated reply that I was OK to use.*I just want to establish my mobile phone service on *****-****** as I am unable to contact home (where my daughter uses another virgin sim only card I pay for on my d*d.* Thank you, Mike Fairweather.*P.S. It would be helpful if you could e.mail a copy of this notification to me for use on my return.
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Virgin Mobile (UK)

Customer service issue
Reported by GetHuman1638221
Nov 27th, 2018 - 9 mons ago
I have an issue with Virgin Mobile (UK) too
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Seen by 7 customers so far
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GetHuman1638221 started working on this issue
Nov 27th, 2018 5:00pm