my mobile account is blocked for no valid reason. it is important for me to have it unblocked immediately

GetHuman-xavierjp's customer service issue with Virgin Mobile (UK) from November 2018

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The issue in GetHuman-xavierjp's own words
Use my phone ... Suddenly this morning my mobile account was barred and I have no phone, text or data access. When I called Virgin, I was told my account was blocked because of a fraud case. I asked for the fraud team to check why they concluded that as I have committed no fraud and am not aware of any issue with the phone. I asked them to contact me urgently as I need the phone for work. No feedback so far, no communication, no resolution !! This is a real problem for my work as an independent worker !! I need my phone account to be unblocked immediately.
Mobile phone critical for work
Get my phone number on the network NOW
I have been a customer for over ** years. Phone, TV, Broadband....
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Virgin Mobile (UK)

mobile account
Customer service issue
Reported by GetHuman-xavierjp
Nov 8th, 2018 - 4 years ago
Seen by 17 customers so far
Similar issue to 108 others
0 customers following this
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Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number


GetHuman-xavierjp started working on this issue
Nov 8th, 2018 3:17pm
GetHuman-xavierjp indicated the issue is not fixed yet.
Nov 8th, 2018 3:18pm
GetHuman-xavierjp indicated the issue is not fixed yet.
Nov 8th, 2018 7:46pm