my mobile account is blocked for no valid reason. it is important for me to have it unblocked immediately

GetHuman-xavierjp's customer service issue with Virgin Mobile (UK) from November 2018

11 views | 108 similar | 0 following
Help with my Virgin Mobile (UK) issue
Did that get it fixed?
Waiting to see if GetHuman-xavierjp fixed the issue with our suggestion.
The issue in GetHuman-xavierjp's own words
Use my phone ... Suddenly this morning my mobile account was barred and I have no phone, text or data access. When I called Virgin, I was told my account was blocked because of a fraud case. I asked for the fraud team to check why they concluded that as I have committed no fraud and am not aware of any issue with the phone. I asked them to contact me urgently as I need the phone for work. No feedback so far, no communication, no resolution !! This is a real problem for my work as an independent worker !! I need my phone account to be unblocked immediately.
Mobile phone critical for work
Get my phone number on the network NOW
I have been a customer for over ** years. Phone, TV, Broadband....
How GetHuman-xavierjp fixed the problem

We are waiting for GetHuman-xavierjp to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Virgin Mobile (UK)'s attention and get better help faster. Tap below to get started.
Having Virgin Mobile (UK) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-xavierjp fixes it.
This email address isn't valid

Virgin Mobile (UK)

mobile account
Customer service issue
Reported by GetHuman-xavierjp
Nov 8th, 2018 - 3 years ago
Fixed
Seen by 11 customers so far
Similar issue to 108 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman-xavierjp started working on this issue
Nov 8th, 2018 3:17pm
GetHuman-xavierjp indicated the issue is not fixed yet.
Nov 8th, 2018 3:18pm
GetHuman-xavierjp indicated the issue is not fixed yet.
Nov 8th, 2018 7:46pm