the problem hasn't been fixed yet and I haven't heard from Virgin yet...! I don't know why the green tick shows for fixed

GetHuman-yaelie's customer service issue with Virgin Mobile (UK) from November 2018

Help with my Virgin Mobile (UK) issue
The issue in GetHuman-yaelie's own words
incoming calls while outside of the EU. ... Hello *My telephone no is ************I have an account with you and I'm out of the EU at present, *There seem to be a problem with my UK phone as its not receiving incoming calls. so yesterday I called the help line *************, which appears on your welcome to Israel sms message, with the understanding that as it says, it costs the same as a standard call to a UK landline or Mobile form wherever you are. and I reiterate it says from wherever you are. *The first assistant was unable to help while we are on the call, as I couldn't reset the phone while talking with her. However, she said she has reset the account and that it should work. *The reset did not work, so I called again from another line and still no success with the second assistant. And then I got sms saying *"you've nearly reached your credit limit. to avoid losing your service make a payment by calling *** from your mobile in the UK or ************* from abroad." Needless to say there was no service. **So today, I called from another line to enquire about the sms re reaching, I was perplexed, how could I have reached my limit? I used the UK line for incoming calls only while abroad! *I was horrified to find that its those 'help' calls from yesterday....*The wording of the sms is grossly misleading, and I kindly request that you wave this sum of ** pounds charge for call for help! *Thank you in advance for your understanding and cooperation*kind regards, Yael Azulay
It was still not fixed on both occasions when I called for help
please wave the ** pound charge for calling for help
I'm loyal to virgin mobile as I feel I can trust their service, always had a good service experience except for now while abroad and, which is most frustrating, not to mention the misrepresented hefty cost involved in calling for help
I have an issue with Virgin Mobile (UK) too
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Virgin Mobile (UK)

incoming calls while outside of the EU.
Customer service issue
Reported by GetHuman-yaelie
Nov 1st, 2018 - a mon ago
I have an issue with Virgin Mobile (UK) too
Fixed
Seen by 14 customers so far
Similar issue to 103 others
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Items needed
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Last 4 digits of Social Security number
Timeline
GetHuman-yaelie started working on this issue
Nov 1st 11:03am
GetHuman-yaelie indicated the issue is not fixed yet.
Nov 1st 11:24am