I'm using Evolve for SMS*MMS messaging on my *G v* Android smartphone and I'm a pay mon...

GetHuman-sonolta's customer service issue with Virgin Mobile (UK) from October 2018

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The issue in GetHuman-sonolta's own words
I'm using Evolve for SMS*MMS messaging on my *G v* Android smartphone and I'm a pay monthly Virgin Mobile account holder. **The issue I'm experiencing is that whilst I can receive SMS*MMS texts and media messages, when I try to send a message to a * digit number, my message isn't being sent. **I've looked at the app settings and I can't see anything that requires to be activated and I'm **.*% sure my APN settings are correct, so that leaves me thinking if this is a function not enabled by Virgin Mobile. **Can you please check my Virgin Mobile SMS*MMS account settings for sending to * digit numbers and turn it on? **If the issue described isn't as I suspected, please can you either send some sort of text ir email so it will automatically install and apply the correct settings or advise otherwise as it's very annoying? **Thank you. **Account: FA********

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Virgin Mobile (UK)

Customer service issue
Reported by GetHuman-sonolta
Oct 11th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 86 others
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GetHuman-sonolta started working on this issue
Oct 11th, 2018 1:03pm