Before contacting them, items GetHuman804150 may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman804150's own words
I renewed my contract and ordered a new handset which was incorrectly sent to my previous address. After two weeks of chasing and speaking to numerous customer service representatives I still have no new handset and today have been cut off entirely, leaving me without a phone at all. I wish to make an official complaint.
GetHuman804150 did not yet indicate what Virgin Mobile (UK) should do to make this right.
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