I renewed my contract and ordered a new handset which was incorrectly sent to my previo...

GetHuman804150's customer service issue with Virgin Mobile (UK) from June 2018

1 view
 | 
13 similar
 | 
0 following
Help with my Virgin Mobile (UK) issue
GetHuman804150's next move: call Virgin Mobile (UK).
The best way to get your problem resolved is to tap the button below to start calling Virgin Mobile (UK). We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman804150 may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman804150's own words
I renewed my contract and ordered a new handset which was incorrectly sent to my previous address. After two weeks of chasing and speaking to numerous customer service representatives I still have no new handset and today have been cut off entirely, leaving me without a phone at all. I wish to make an official complaint.
GetHuman804150 did not yet indicate what Virgin Mobile (UK) should do to make this right.
I have an issue with Virgin Mobile (UK) too
How GetHuman804150 fixed the problem
We are waiting for GetHuman804150 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Virgin Mobile (UK)'s attention and get better help faster. Tap below to get started.
Having Virgin Mobile (UK) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Virgin Mobile (UK) email you?
This email address isn't valid
Follow this issue
See how GetHuman804150 fixes it.
This email address isn't valid

Virgin Mobile (UK)

Customer service issue
Reported by GetHuman804150
Jun 20th, 2018 - 5 mons ago
I have an issue with Virgin Mobile (UK) too
Not resolved
Seen by 1 customer so far
Similar issue to 13 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman804150 started working on this issue
Jun 20th 6:35pm
GetHuman804150 shared this issue with friends on Facebook
Jun 20th 6:37pm