Our new installation in Beckenham (having moved house) could not be completed because o...

GetHuman-deianhop's Complaint issue with Virgin Media from November 2020

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Our new installation in Beckenham (having moved house) could not be completed because of cabling issues, despite two visits on ** Oct and * November. Then on ** November the temporary connection was suddenly ended including our television and our landline while the broadband has not worked at all. Now astonishingly I find my account with Virgin has been closed, so we could not even complain on line. I have spent well over * hours on the phone on three occasions to try to get through. All we want is a firm date for completion of our service and an explanation of why we were cut off and above all why our account was mysteriously closed. I might add that this morning I had an offer of £* from Virgin for each day of delay...though no mention of how long this might be. *Thanks

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Virgin Media

Complaint issue
Reported by GetHuman-deianhop
Nov 12th, 2020 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 554 others
0 customers following this
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GetHuman-deianhop started working on this issue
Nov 12th, 2020 9:27am