account number ********* on ***** I phone as home phone voicemal was not working correc...

GetHuman-pdowson's Complaint issue with Virgin Media from December 2019

Help with my Virgin Media issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-pdowson's own words
account number ********* on ***** I phone as home phone voicemal was not working correctly ,** minutes I was on the phone think the length of time speaks volums disgraceful and I now see you have charged me £**.** for being on the phone when it could have been resolved sooner disgraceful I wont hesitate to leave if not sorted I am a pensioner and find the package itself is hard enough to meet disgraceful behaviour ripping me off I AM A LONG TIME CUSTOMER is this how you treat us take this charge off or I leave

GetHuman-pdowson did not yet indicate what Virgin Media should do to make this right.

How GetHuman-pdowson fixed the problem
I contacted them the issue is resolved and refunded the difference of the original complaint amount. the issue of my complaint was the fact it was their phone that was at fault anyway now fixed
Do you have a customer issue as well?
We can help you get Virgin Media's attention and get better help faster. Tap below to get started.
Having Virgin Media issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Virgin Media

Complaint issue
Reported by GetHuman-pdowson
Dec 11th, 2019 - 2 years ago
Fixed
GetHuman-pdowson shared how to fix
Seen by 3 customers so far
Similar issue to 363 others
0 customers following this
Items needed
Account holder name
Billing address
Account phone number
Email address on the account

Timeline

GetHuman-pdowson started working on this issue
Dec 11th, 2019 12:23pm
GetHuman-pdowson confirmed the issue is fixed. Hooray!
Dec 12th, 2019 9:54am

Paying Too Much for Cable?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies