We were informed that our telephone line would be replaced on **th April after an engin...

GetHuman2898514's complaint issue with Virgin Media from May 2019

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The issue in GetHuman2898514's own words
We were informed that our telephone line would be replaced on **th April after an engineer had found that our existing line was no longer serviceable. On that day a team turned up and suggested that maybe a VoIP connection would be the best solution and so another date was given to us, today (**th May) between **:** and **:**. A van turned up at **:**, someone got out, looked at the connection on the outside wall, returned to the van and waited for a while (we thought until the rain had ceased) and then drove away. We still have a very dodgy phone connection, having no line at all during parts of the day. We don’t have a clue what is going on and to say I'm P'd off would be an understatement. Unless this is resolved VERY soon then I will be leaving Virgin all together!
GetHuman2898514 did not yet indicate what Virgin Media should do to make this right.
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Virgin Media

complaint issue
Reported by GetHuman2898514
May 10th, 2019 - 2 mons ago
I have an issue with Virgin Media too
Not resolved
Seen by 6 customers so far
Similar issue to 888 others
0 customers following this
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Timeline
GetHuman2898514 started working on this issue
May 10th 12:39pm
GetHuman2898514 indicated the issue is not fixed yet.
May 10th 5:29pm
GetHuman2898514 shared this issue with followers on Twitter
May 10th 5:31pm
GetHuman2898514 indicated the issue is not fixed yet.
May 13th 2:31pm
GetHuman2898514 indicated the issue is not fixed yet.
May 13th 2:39pm