Where to start. I came through your live chat and after agreeing to receive a credit fo...

GetHuman2462960's customer service issue with Virgin Media from March 2019

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The issue in GetHuman2462960's own words
Where to start. I came through your live chat and after agreeing to receive a credit for the £** set up fee on my first bill decided to join you. My services were supposed to start on the *th April but we’re started straight away, after a phone call I was advised that the first months charges would be cleared as this was correct and services were started too early. So now on my account there should be a credit for £** for the set up fee and a further £** due to services starting one month too early. After looking through your app today I could see that the £** has been credited however the £** initial credit has not been credited. So I have spoken with your text chat team who are saying I need to prove I was offered this! You have the initial transcript of my conversation and the offer was made on there. You never sent me a copy of the transcript so how could I prove it. The person on text chat really did not seem to want to help so I am coming through this way first. Firstly I am giving you notice that I wish to cancel all my subscriptions from yourselves as you have not honoured the original offer which was made and have failed on every level since I joined. You have a copy of that transcript and you can view that and see the offer that was made so I am giving you this one chance to rectify this as I’m within my ** days period. This message will be my proof that I have given you notice unless this is rectified. Today’s date is ***********Nicola lines
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Virgin Media

Customer service issue
Reported by GetHuman2462960
Mar 12th, 2019 - 5 mons ago
I have an issue with Virgin Media too
Not resolved
Seen by 2 customers so far
Similar issue to 774 others
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GetHuman2462960 started working on this issue
Mar 12th 5:50pm