Where to start. I came through your live chat and after agreeing to receive a credit fo...

GetHuman2462960's customer service issue with Virgin Media from March 2019

2 views
 | 
774 similar
 | 
0 following
Help with my Virgin Media issue
First: share to improve GetHuman2462960's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2462960's next move: call Virgin Media.
The best way to get your problem resolved is to tap the button below to start calling Virgin Media. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman2462960 may need:
Account holder name, Billing address, Account phone number, and Email address on the account
The issue in GetHuman2462960's own words
Where to start. I came through your live chat and after agreeing to receive a credit for the £** set up fee on my first bill decided to join you. My services were supposed to start on the *th April but we’re started straight away, after a phone call I was advised that the first months charges would be cleared as this was correct and services were started too early. So now on my account there should be a credit for £** for the set up fee and a further £** due to services starting one month too early. After looking through your app today I could see that the £** has been credited however the £** initial credit has not been credited. So I have spoken with your text chat team who are saying I need to prove I was offered this! You have the initial transcript of my conversation and the offer was made on there. You never sent me a copy of the transcript so how could I prove it. The person on text chat really did not seem to want to help so I am coming through this way first. Firstly I am giving you notice that I wish to cancel all my subscriptions from yourselves as you have not honoured the original offer which was made and have failed on every level since I joined. You have a copy of that transcript and you can view that and see the offer that was made so I am giving you this one chance to rectify this as I’m within my ** days period. This message will be my proof that I have given you notice unless this is rectified. Today’s date is ***********Nicola lines
GetHuman2462960 did not yet indicate what Virgin Media should do to make this right.
I have an issue with Virgin Media too
How GetHuman2462960 fixed the problem
We are waiting for GetHuman2462960 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Virgin Media's attention and get better help faster. Tap below to get started.
Having Virgin Media issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2462960 fixes it.
This email address isn't valid

Virgin Media

Customer service issue
Reported by GetHuman2462960
Mar 12th, 2019 - 5 mons ago
I have an issue with Virgin Media too
Not resolved
Seen by 2 customers so far
Similar issue to 774 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2462960 started working on this issue
Mar 12th 5:50pm