On the **th Oct, a Technician came to my home to carry out a repair on the telephone ca...

GetHuman1368628's customer service issue with Virgin Media from October 2018

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The issue in GetHuman1368628's own words
On the **th Oct, a Technician came to my home to carry out a repair on the telephone cable which had been severed by Amey, who are currently re-surfacing the path outside my home. The repair was done using two connectors and some Pvc tape.*The jointed cable was left well above the surface of the path which has still to be re-surfaced, I brought this to the attention of the tech, telling him that people would be able to walk over the joint and Amey using their machinery would break the cable again leaving us with no phone line.*The combined Broadband cable incorporation the phone cable is exposed for a length of * metre approx and is above the surface of the path, the tech said the cable hadn't been laid properly in the first place.*Having consulted his superior, he told us it would be the **th December before a new cable could be laid !*Amey have stopped work outside our home knowing the cable has to be renewed, therefore it looks as though the path outside our home is going to be pot holed until December at least. Plus the fact, there is a level of vandalism in our area which appears to take place around our home..... the cable needs to be renewed urgently and as soon as possible, otherwise it will be attacked by vandals and leave us with no services whatsoever from Virgin Media.
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Virgin Media

Customer service issue
Reported by GetHuman1368628
Oct 18th, 2018 - 3 mons ago
I have an issue with Virgin Media too
Not resolved
Seen by 3 customers so far
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GetHuman1368628 started working on this issue
Oct 18th, 2018 11:28am