Virgin Media Customer Service

Contact Virgin Media & solve common issues

Use Virgin Media's Phone Number

Virgin Media's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Virgin Media. Below you will also find the phone and non-phone-based contact information we've gathered.

Virgin Media: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Virgin Media.
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Click below to show 1 more questions, answers, and complete guides to common Virgin Media customer support problems.

Contacting Virgin Media customer support

Below you can compare and contrast the 6 ways to contact Virgin Media by looking at which ones are the fastest and which ones other customers recommend the most for solving Virgin Media customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Virgin Media across the following channels: Phone, Chat, Web.

Phone number / contactWaitVotes
0845 4541111
Customer Service
3 mins149
Live Chat at help.virginmedia.com
Customer Service
21 mins214
01256 752 0002
Customer Service
3 mins211
01616630021
Customer Service
76 mins292
01143030430
Customer Service
2 mins376
Online Help at help.virginmedia.com
Customer Service
< 2 hrs417

Recent reasons customers contacted Virgin Media:

your engineer connected me to Virgin Broadband on **th Aug.**** service lasted * hours...
Green exchange box is broken, has been for ** weeks, team came out and put barriers aro...
Email I prepared (but cannot send!):**Hello*Account no. **********Today I agreed to a n...
hello telephoned services yesterday with regards to home phone not working as cannot fi...
Been trying to rearrange my installation date, online guide indicates that this can be...
Virgin tv box keeps overheating when in use. It has to be switched off every night and...
dead landline *days due to outage in area wn* *qn.. forum tech says this is being resol...
Would like to leave. How much do I have to pay,?
i have two accounts in my name ******** area ** which i use at ** stewart royd, heckmo...
i have * accounts in my name ********* ** which i use at ** stewart royd, heckmondwike...
Since being notified by CARS Debt collection that I apparently have a debt, I’ve rung t...
I have been contacted by C.A.R.S., Jefferson Capital about an apparent debt. *I had no...
Virgin Media have charged me for not returning their equipment. They did not send me th...
After cancelling my Virgin Media services as they were not able to transfer my services...
My name is Peter Mcghin. A car has crashed into a large junction box outside my house...

Help me with my issue

Does GetHuman work with Virgin Media?

GetHuman does not work with Virgin Media's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Virgin Media at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Virgin Media's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Virgin Media at a Glance

Virgin Media has 1 chat option
Virgin Media has no customer email
Virgin Media has 1 help forum
Virgin Media has no twitter handle
Virgin Media has no facebook page
Contact information overview

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