My broadband has stopped working - I have rung the *********** number many times and it...

GetHuman1028967's customer service issue with Virgin Media from August 2018

Help with my Virgin Media issue
The issue in GetHuman1028967's own words
My broadband has stopped working - I have rung the *********** number many times and it tells me my router is not connected properly (it is) and that if I call back I will be referred to a real human being. That has not happened, I keep getting the same message from the robot who then hangs up on me. When I try to access my WiFi it tells me my password is incorrect. Even though I have never changed it. It worked fine yesterday. My account is ********* area **. Getting a bit fed up of trying to get a response now. Please get back to me as soon as possible. Kevin O’Sullivan.
GetHuman1028967 did not yet indicate what Virgin Media should do to make this right.
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Virgin Media

Customer service issue
Reported by GetHuman1028967
Aug 23rd, 2018 - 4 mons ago
I have an issue with Virgin Media too
Seen by 2 customers so far
Similar issue to 271 others
0 customers following this
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GetHuman1028967 started working on this issue
Aug 23rd 8:30pm
GetHuman1028967 confirmed the issue is fixed. Hooray!
Aug 23rd 8:31pm