I ordered My Virgin Media Package on the ********** and was given the installation date...

GetHuman929749's customer service issue with Virgin Media from July 2018

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The issue in GetHuman929749's own words
I ordered My Virgin Media Package on the ********** and was given the installation date of ********** due to them having to dig the road from one side of the street to the other, on the ********** I was notified that the engineer would be unable to do the installation as the road work had not been completed. I rang virgin a couple of days later asking what would be happening, they said they had to contact the contractors who would be doing the road work, I have not heard anything back from virgin the road works still have not been done and I have rang twice today (**********) and been on hold for more than ** minutes each time in which I cant be on hold this amount of time due to my disabled daughter. My broadband supply from talk talk also ends on ********** as was expected to be connected by not, I spoke to talk talk to extend this but would need to take out a new contract in order to do this, so I will be without internet which i rely heavily on for my daughters needs I really cant understand how such a huge company could not have me connected up with in a few week of my order it has now been almost * weeks this is extremely frustrating.
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Virgin Media

Customer service issue
Reported by GetHuman929749
Jul 30th, 2018 - 9 mons ago
I have an issue with Virgin Media too
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Seen by 6 customers so far
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GetHuman929749 started working on this issue
Jul 30th, 2018 10:32am