When you dropped UKTV channels and reallocated channels you screwed my Virgin box. Afte...

GetHuman-lesstre's customer service issue with Virgin Media from July 2018

4 views
 | 
171 similar
 | 
0 following
Help with my Virgin Media issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Virgin Media help.
The issue in GetHuman-lesstre's own words
When you dropped UKTV channels and reallocated channels you screwed my Virgin box. After a lot of fighting with various people in India, they told me I needed a new box. Yet there was nothing wrong with my old box till you changed the channels. Eventually I was told my new box had been delivered - only it hadn't, there was nothing here! Then yesterday I cam home to find not one but TWO Virgin boxes on the doorstep, neither of which could have been signed for! I opened them both to find a box but no handset in either! Useless. Webcaht has not been avaialble for days now, and no lines are answered. And worst of all, and most upsetting, the parcels were delivered in my late wife's name, even though the account was changed over two years ago. I can't even get through on the cancellation line! Can someone please contact me!
GetHuman-lesstre did not yet indicate what Virgin Media should do to make this right.
I have an issue with Virgin Media too
How GetHuman-lesstre fixed the problem
We are waiting for GetHuman-lesstre to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Virgin Media's attention and get better help faster. Tap below to get started.
Having Virgin Media issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-lesstre fixes it.
This email address isn't valid

Virgin Media

Customer service issue
Reported by GetHuman-lesstre
Jul 27th, 2018 - 10 mons ago
I have an issue with Virgin Media too
Fixed
Seen by 4 customers so far
Similar issue to 171 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Billing address
Account phone number
Email address on the account
Timeline
GetHuman-lesstre started working on this issue
Jul 27th, 2018 7:58am
GetHuman-lesstre indicated the issue is not fixed yet.
Jul 27th, 2018 10:20am
GetHuman-lesstre indicated the issue is not fixed yet.
Jul 28th, 2018 9:37am
GetHuman-lesstre indicated the issue is not fixed yet.
Jul 29th, 2018 6:54am