When you dropped UKTV channels and reallocated channels you screwed my Virgin box. Afte...
GetHuman-lesstre's customer service issue with Virgin Media from July 2018
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The issue in GetHuman-lesstre's own words
When you dropped UKTV channels and reallocated channels you screwed my Virgin box. After a lot of fighting with various people in India, they told me I needed a new box. Yet there was nothing wrong with my old box till you changed the channels. Eventually I was told my new box had been delivered - only it hadn't, there was nothing here! Then yesterday I cam home to find not one but TWO Virgin boxes on the doorstep, neither of which could have been signed for! I opened them both to find a box but no handset in either! Useless. Webcaht has not been avaialble for days now, and no lines are answered. And worst of all, and most upsetting, the parcels were delivered in my late wife's name, even though the account was changed over two years ago. I can't even get through on the cancellation line! Can someone please contact me!
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