It would appear that I am now unable to report spam to Spamcop.* *To date I have had...

GetHuman849000's customer service issue with Virgin Media from July 2018

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The issue in GetHuman849000's own words
It would appear that I am now unable to report spam to Spamcop.* *To date I have had:-**. my email account suspended **. a letter saying my email address is being used to send spam **. a further letter repeating this and asking me to run various security checks**My belief is that Virginmedia.com (my internet provider) is identifying what I report to Spamcop as spam (which it is) and incorrectly preventing it from being forwarded. When I do attempt to send anything now, I get a message saying that the SMTP server cannot or will not forward the message as it has been classed as spam. In their eyes, then, I am a distributor of spam either consciously or otherwise.* *I have been forwarding spam to Spamcop for over ** years via Virginmedia and this has only recently become an issue.**I want Virginmedia to stop hijacking my legitimate reports to Spamcop and desist from both suspending my email account and otherwise harassing me. (by letter advising me that I am a spammer and what 'steps' I can take to stop.)**It has not gone unnoticed that one is not able to contact Virginmedia via email - what are they scared of?**David Broatch

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Virgin Media

Customer service issue
Reported by GetHuman849000
Jul 4th, 2018 - 4 years ago
Fixed
Seen by 2 customers so far
Similar issue to 114 others
0 customers following this
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Timeline

GetHuman849000 started working on this issue
Jul 4th, 2018 2:29pm
GetHuman849000 indicated the issue is not fixed yet.
Jul 4th, 2018 3:32pm