Set up account & installation etc - waited in for engineer only to have to phone & expl...

GetHuman717044's customer service issue with Virgin Media from May 2018

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The issue in GetHuman717044's own words
Contact them ... Set up account & installation etc - waited in for engineer only to have to phone & explain engineers never came to be told virgin don’t cover that area!!! Direct debits & all set up plus the call alone cost me £**!*Can not get through via live chat or Facebook and I refuse to pay more on my phone Bill for their mess up
They sold the package to me set up direct debit details and on the day of installation and a no show I had to contact them only to be told by their sales they don’t cover my area!!!!!
Some one to contact me
Yep spoke on fb but won’t answer. Me
I have an issue with Virgin Media too
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Virgin Media

Virgin package
Customer service issue
Reported by GetHuman717044
May 25th, 2018 - 6 mons ago
I have an issue with Virgin Media too
Not resolved
Seen by 4 customers so far
Similar issue to 229 others
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Items needed
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Billing address
Account phone number
Email address on the account
Timeline
GetHuman717044 started working on this issue
May 25th 9:55am