RE: TICKET REF. NO. L*RR*Q AND LCSJAX VSV*** MR, MICHAEL AKINTUNDE SAVAGE AND MRS. RA...

GetHuman5309230's customer service issue with Virgin Atlantic from September 2020

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The issue in GetHuman5309230's own words
RE: TICKET REF. NO. L*RR*Q AND LCSJAX VSV*** MR, MICHAEL AKINTUNDE SAVAGE AND MRS. RACHAEL ADEBISI SAVAGE RESPECTIVELY**We purchased the above ticket basically to London*New York return.**We departed Lagos **th September, **** seamlessly.**I changed NYC date **th September and showed up but was declined to check in. My wife departure to NYC was cancelled ahead due to COVID ** restriction on B**B* tourist Visa. **Though I had all documentation including a valid ESTA,the claimed American Agents at Heathrow Terminal * refused my entreaties to travel. I didn't travel accordingly. **I am still in London, I deemed it fit to report at the ticket centre opposite check-in to let them know I did SHOW UP. Your agent EDITA was very pleasant and accommodating.**As a refusal to travel to NYC, we have ooted to return to Lagos, Nigeria earlier than scheduled.**I have read on Virgin Atlantic website that if travel restricted due to COVID **, there will be no penalty.**We have opted to bring toward our return to Lagos but keep our trave schedule to NYC to a later date.**I propose to return to Lagos on *th October, ****.**I do not believe we should be penalised. **Kindly advise.**HON. JUSTICE M. A. SAVAGE*Lagos High Court

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Virgin Atlantic

Customer service issue
Reported by GetHuman5309230
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 33 customers so far
Similar issue to 225 others
0 customers following this

Timeline

GetHuman5309230 started working on this issue
Sep 28th, 2020 6:17pm
GetHuman5309230 indicated the issue is not fixed yet.
Sep 29th, 2020 7:20am

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