Customer Relations at Virgin has now contacted me and have asked me to give them about two weeks by which time they promise to get back in touch with me.

GetHuman-bjeyifo's customer service issue with Virgin Atlantic from August 2019

Help with my Virgin Atlantic issue
The issue in GetHuman-bjeyifo's own words
On flight VS *** from London to Boston on Tuesday, August **, I had seat No **C in the Premium Economy class. I was the only black person in the entire row of this section of the flight, all the others being white with the exception of one apparent South Asian who had the window seat by my side. For the in-flight main meal, I was completely passed over by the male serving steward, the only person who was thus treated by the steward.. This was doubly troubling and disrespectful because this steward had in fact assisted me in pulling out the collapsible food and drinks tray from the arm of my seat. After doing this, he walked away without serving me my meal. After he had gone about three rows down the section, I drew his attention to the fact that he had bypassed me. He gave no apologies, no explanation and simply asked me, "what meal do you want?" I was so shaken by his behavior that I asked to speak to the purser. The purser or manager, named Harry, came and he too, surprisingly ignored and downplayed my shock and outrage, his one concern being only to serve me my meal. Seeing and hearing these unprofessional and uncaring actions and words of these two men, I refused to eat and asked to be given a form in which to write and file a complaint to the airline itself. Harry, the manager, stated that he had no form, no document on board through which I could file a complaint. However, not long after this, I saw this same Harry give a family of passengers in the two rows before mine a form which they filled out and gave to Harry.**I have no doubt in my mind that this incident was racially motivated. And I believe that without my reporting it this incident - and others like it - may never be reported by managers like Harry for correction. Most of all, I was deeply offended by this occurrence, both in itself and in the thought that such incidents, no matter how rare they may be on Virgin Atlantic flights, are barely ever reported.**Biodun Jeyifo*Flying Club Number: **********

GetHuman-bjeyifo did not yet indicate what Virgin Atlantic should do to make this right.

How GetHuman-bjeyifo fixed the problem
I did contact them but ** hours later, they have not yet contacted me. In other words, the issue has not been fixed.
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Virgin Atlantic

Customer service issue
Reported by GetHuman-bjeyifo
Aug 16th, 2019 - 3 years ago
Not resolved
GetHuman-bjeyifo shared how to fix
Seen by 26 customers so far
Similar issue to 1126 others
0 customers following this
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GetHuman-bjeyifo started working on this issue
Aug 16th, 2019 6:53pm
GetHuman-bjeyifo confirmed the issue is fixed. Hooray!
Aug 17th, 2019 12:40pm
GetHuman-bjeyifo indicated the issue is not fixed yet.
Aug 18th, 2019 12:55pm
GetHuman-bjeyifo indicated the issue is not fixed yet.
Aug 19th, 2019 1:25pm

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