Just wanted to thank VA for the help and understanding you gave our grandson (**) on...

GetHuman-rbrturne's customer service issue with Virgin Atlantic from May 2019

Help with my Virgin Atlantic issue
The issue in GetHuman-rbrturne's own words
Just wanted to thank VA for the help and understanding you gave our grandson (**) on ***** on VA** to MCO. He flew EasyJet Toulouse to LGW late on ***** only to make certain he wasn't delayed and could catch the VA** flight. Unfortunately LGW closes all security*gates after ** p.m. He only had carry on luggage so could have transferred as he had his boarding pass. VA** was delayed * hours and your staff very kindly put him in the Lounge where he had a head massage and was looked after until his flight departed. He was very tired and we really appreciated the understanding and help you gave him. We fly to MCO twice a year always with VA and cannot thank your staff enough. Well done.*Beryl Turner

GetHuman-rbrturne did not yet indicate what Virgin Atlantic should do to make this right.

How GetHuman-rbrturne fixed the problem
Did not need to fix it - just wanted to show appreciation to Virgin Atlantic staff, not only on the ground but in the air as well. He was given a seat with nobody in the next two seats beside him so that he could stretch out and sleep.*Well done Virgin Atlantic!
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Virgin Atlantic

Customer service issue
Reported by GetHuman-rbrturne
May 6th, 2019 - 2 years ago
Fixed
GetHuman-rbrturne shared how to fix
Seen by 2 customers so far
Similar issue to 936 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)

Timeline

GetHuman-rbrturne started working on this issue
May 6th, 2019 7:30pm
GetHuman-rbrturne confirmed the issue is fixed. Hooray!
May 6th, 2019 7:30pm
GetHuman-rbrturne confirmed the issue is fixed. Hooray!
May 7th, 2019 1:44pm