Virgin Atlantic Airways e-Ticket - DU**DK. I had to change the retirn frlight from my b...

GetHuman-adampbar's customer service issue with Virgin Atlantic from January 2019

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The issue in GetHuman-adampbar's own words
Virgin Atlantic Airways e-Ticket - DU**DK. I had to change the retirn frlight from my brother's wedding because my wife's grandmother died. We returned on Monday **th September **** rather than Weds the **th. I was informed at the time in order to get a partial refund i would need to submit a copy of the death certificate. Initially I didn't to broach her family as they were grieving but I am now in possession of a copy.Please advise who * how I should submit this. Also this is a photo emailed to me rather than a full photocopy - it is legible but is this acceptable. albeit a photograph
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Virgin Atlantic

Customer service issue
Reported by GetHuman-adampbar
Jan 14th, 2019 - 9 mons ago
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Seen by 14 customers so far
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Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
GetHuman-adampbar started working on this issue
Jan 14th 7:49pm