hi i have a issue with my ticket which i was suppose to travel on the **th october...

GetHuman1474486's customer service issue with Virgin Atlantic from November 2018

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The issue in GetHuman1474486's own words
hi i have a issue with my ticket which i was suppose to travel on the **th october **** i have sent and email to cancel it via an email that was on my ticket which was said*check my ticket.com*. i haven't recieved prior towards that i have call my agency which i purchase the ticket from to get a new date and now they are saying that my ticket is showing no show.... i will like to know if i could be compensated on booking a new date for an error that was booked on the other i can pay the difference for another date but i can not afford to buy a new ticket.and i have to fly back home as soon as possible seen as my mom fell sick thanks in advance..
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Virgin Atlantic

Customer service issue
Reported by GetHuman1474486
Nov 3rd, 2018 - 2 mons ago
I have an issue with Virgin Atlantic too
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Timeline
GetHuman1474486 started working on this issue
Nov 3rd 12:21am