I wish to address a complaint regarding my attempt to get an aisle seat on my flight sq...

GetHuman-dkeady's customer service issue with Virgin Atlantic from September 2018

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The issue in GetHuman-dkeady's own words
I wish to address a complaint regarding my attempt to get an aisle seat on my flight sq ***. On thursday September **th from Melbourne, Australia to Singapore when I went to check-in. Unfortunately the check-in service attendant made it clear at that time there were absolutely no aisle seats available on this flight. Even though this was *.* hours before departure. In compensation she made it also quite clear that there was a row that she had put a block on the middle seat. And that no one will be able to sit there, therefore I took the window seat as the aisle had already been taken up by someone else.*However to my surprise by the time the flight left the Tarmac this seat miraculously became unblocked and someone was seating in this middle seat.*My complaint is, had I known that was going to happen I too would have chose the middle seat, as I am a frequent flyer and have travelled on long haul flights for over ** years. I prefer aisle seats because it allows me to get-up as often as I please without disturbing the other passengers. However on the odd occasion if aisle seats are not available I have been successful in getting the middle seat at least.*Therefore this flight was quite uncomfortable for me as I had to get up several times and in the process disturb the other x* passengers in order to get out of my row which they did not seem too happy about.**In conclusion I am flying back home to Melbourne, Australia from Singapore on Wednesday **th on flight sq*** at **pm and I ask very little from airlines over my ** years of flying and would appreciate an aisle seat is made available!**Not so happy Singapore flyer

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Virgin Atlantic

Customer service issue
Reported by GetHuman-dkeady
Sep 17th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 235 others
0 customers following this

Timeline

GetHuman-dkeady started working on this issue
Sep 17th, 2018 1:34pm

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