Hello,**I’m Simone Citron, I will fly from Milano Linate to London Heathrow through Bri...

GetHuman-simoneci's customer service issue with Virgin Atlantic from August 2018

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Hello,**I’m Simone Citron, I will fly from Milano Linate to London Heathrow through British Airways and from there (Wed ** August ****, **.**am) to San Francisco International (**.**pm) through your company, with other two friends, one of which died three weeks ago in a road accident. This guy booked the fly few months ago, and now we cannot have our booking reference to log into your website’s check in area. **Then we would like to know:*- how to recover our booking reference*- if it’s possible to change the name of Stefano Volpe’s flying ticket, instead of requesting a refund (all the holiday has already paid, so we would like to give a friend of us the opportunity to come with us)**Looking forward to hearing from you,*Regards,*Simone Citron
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Virgin Atlantic

Customer service issue
Reported by GetHuman-simoneci
Aug 14th, 2018 - a yr ago
I have an issue with Virgin Atlantic too
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GetHuman-simoneci started working on this issue
Aug 14th, 2018 7:56pm