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Virgin Active Customer Service

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Virgin Active.

What is the cancellation policy for membership? The cancellation policy for Virgin Active membership allows members to cancel their membership at any time, subject to a minimum notice... Read more

What are the different membership options available? Virgin Active offers a variety of membership options tailored to meet individual preferences and fitness goals. The popular options... Read more

What is the process for updating my personal information? To update your personal information with Virgin Active, you can do so by logging into your online account on the Virgin Active website.... Read more

What are the facilities provided at Virgin Active? At Virgin Active, members have access to a diverse range of top-notch facilities and amenities to enhance their fitness journey. Our... Read more

Are there any age restrictions for using the facilities? There are age restrictions for using the facilities at Virgin Active. Children aged between 0-15 years old can make use of our designated... Read more

Are personal trainers available at Virgin Active? Yes, Virgin Active provides personal trainers to enhance your fitness journey. Our qualified and experienced personal trainers are... Read more

Can I freeze my membership temporarily? Yes, you can temporarily freeze your membership at Virgin Active. We understand that sometimes circumstances arise where you may not... Read more

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Does GetHuman work with Virgin Active?

GetHuman does not work with Virgin Active's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Virgin Active at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Virgin Active's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!