My name is Quynh, I used to use a vimeo pro free trial package on Vimeo on last Sep...

GetHuman-lengocth's customer service issue with Vimeo from October 2020

Help with my Vimeo issue
First: share to improve GetHuman-lengocth's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-lengocth may need:
Who made the purchase and Email address associated with the booking
The issue in GetHuman-lengocth's own words
My name is Quynh, I used to use a vimeo pro free trial package on Vimeo on last Sep **** and my Vimeo pro membership will expire on **th Oct ****. But I forgot my email to log in Vimeo so i could not turn off the button “Auto renew”, therefore I was charged ***usd. **My bank card number:**** **** **** ****. *Account name is Le Ngoc Thanh Quynh. *Bank name: Vietcombank (Joint Stock Commercial Bank for Foreign Trade of Vietnam)**Please you can check and tell me how to refund my money. *My email is *****@***.com

GetHuman-lengocth did not yet indicate what Vimeo should do to make this right.

How GetHuman-lengocth fixed the problem

We are waiting for GetHuman-lengocth to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Vimeo customer problems.
How Do I Get a Refund from Vimeo?How Do I Report a Video on Vimeo?How Do I Get a Refund from Vimeo?
Do you have a customer issue as well?
We can help you get Vimeo's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Vimeo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Vimeo

Customer service issue
Reported by GetHuman-lengocth
Oct 25th, 2020 - 4 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 1147 others
0 customers following this

Timeline

GetHuman-lengocth started working on this issue
Oct 25th, 2020 6:03am