I have never used Vimeo before but I purchased the basic option to be able to upload a...

GetHuman-strad's customer service issue with Vimeo from May 2019

Help with my Vimeo issue
The issue in GetHuman-strad's own words
I have never used Vimeo before but I purchased the basic option to be able to upload a larger file. I have uploaded one video that I need to have password protected and also have the downloading disabled. I have sent what I thought was the proper link to those who need to see it but when the put in the link, they get a link that says "Sorry, we couldn't find that page". Maybe I am not sending the right link? This is what I have: https:**vimeo.com*user*********review************fd**f*ac* Of course, that works for me from my computer but I need to be able to have a few other people look at it. In poking around my "Home" page on *Vimeo I clicked a link that looked like it might be something to help me share it ( https:**vimeo.com*user*********download************dc******* ) but it won't let me copy the link unless i disable the protection against downloading it and the entire purpose of having a password protected link is to make sure it can't be downloaded. Thanks for your kind help. I hope you get back to me soon because the people I am working with really need to see it as soon as possible. I look forward to hearing back from you soon.
GetHuman-strad did not yet indicate what Vimeo should do to make this right.
I have an issue with Vimeo too
How GetHuman-strad fixed the problem
By accident I clicked on something that brought me to another page and after hunting around there for awhile I accidentally clicked on a little button that seemed to have something to do with the link. Since that brought me to a different version of the web page I was trying to fix, I thought it might do the trick and it did. It would certainly be nice if Vimeo didn't hide things so well but, at least, I managed to work it out. Thanks.
Please help with my Vimeo issue
Do you have a customer issue as well?
We can help you get Vimeo's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Vimeo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Vimeo

Customer service issue
Reported by GetHuman-strad
May 9th, 2019 - 2 mons ago
I have an issue with Vimeo too
Fixed
GetHuman-strad shared how to fix
Seen by 5 customers so far
Similar issue to 1150 others
0 customers following this
Items needed
Who made the purchase
Email address associated with the booking
Timeline
GetHuman-strad started working on this issue
May 9th 12:00am
GetHuman-strad confirmed the issue is fixed. Hooray!
May 9th 5:23am