I signed up for a free trial on Vimeo to gain access to the public sharing feature. I m...

GetHuman2885320's cancelation issue with Vimeo from May 2019

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The issue in GetHuman2885320's own words
Cancel membership POST-free-trial, and recieve a full refund as I'm requesting it within **-days of purchase AS GUARANTEED by Vimeo! ... I signed up for a free trial on Vimeo to gain access to the public sharing feature. I mistakenly signed up for the PRO upgrade, and noticed that my bank account was charged $***.** on **********. I've only used Vimeo the one time, and have no need for it's products or services and I would like a full refund of my money back. **My name is Savannah Arellano. I signed up via Gmail approx. one month ago, circa early April. The email associated with my Vimeo account will be attached to this message. Last four digits of my Visa debit card on file will be: ****. Looking forward to getting some assistance with this!
I would appreciate a timely response from Vimeo's customer service team, with details on when I can expect my full refund as stated in their Help Center.
I've emailed Vimeo's customer service via the link provided on their Refunds Help page. TWICE. And though they claim to respond to PRO members within a few hours, both emails I've sent to them have gone ignored and it has been approx. **-hours since I first contacted them.
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PRO Membership Free-Trial
cancelation issue
Reported by GetHuman2885320
May 8th, 2019 - a mon ago
I have an issue with Vimeo too
Seen by 2 customers so far
Similar issue to 1143 others
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GetHuman2885320 started working on this issue
May 8th 11:10am
GetHuman2885320 indicated the issue is not fixed yet.
May 8th 11:11am