I signed up for a free trial on Vimeo to gain access to the public sharing feature. I m...

GetHuman2885320's cancelation issue with Vimeo from May 2019

2 views
 | 
1143 similar
 | 
0 following
Help with my Vimeo issue
Did that get it fixed?
Waiting to see if GetHuman2885320 fixed the issue with our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman2885320's own words
Cancel membership POST-free-trial, and recieve a full refund as I'm requesting it within **-days of purchase AS GUARANTEED by Vimeo! ... I signed up for a free trial on Vimeo to gain access to the public sharing feature. I mistakenly signed up for the PRO upgrade, and noticed that my bank account was charged $***.** on **********. I've only used Vimeo the one time, and have no need for it's products or services and I would like a full refund of my money back. **My name is Savannah Arellano. I signed up via Gmail approx. one month ago, circa early April. The email associated with my Vimeo account will be attached to this message. Last four digits of my Visa debit card on file will be: ****. Looking forward to getting some assistance with this!
I would appreciate a timely response from Vimeo's customer service team, with details on when I can expect my full refund as stated in their Help Center.
I've emailed Vimeo's customer service via the link provided on their Refunds Help page. TWICE. And though they claim to respond to PRO members within a few hours, both emails I've sent to them have gone ignored and it has been approx. **-hours since I first contacted them.
I have an issue with Vimeo too
How GetHuman2885320 fixed the problem
We are waiting for GetHuman2885320 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Vimeo's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Vimeo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2885320 fixes it.
This email address isn't valid

Vimeo

PRO Membership Free-Trial
cancelation issue
Reported by GetHuman2885320
May 8th, 2019 - a mon ago
I have an issue with Vimeo too
Fixed
Seen by 2 customers so far
Similar issue to 1143 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Who made the purchase
Email address associated with the booking
Timeline
GetHuman2885320 started working on this issue
May 8th 11:10am
GetHuman2885320 indicated the issue is not fixed yet.
May 8th 11:11am