I have been billed since April for $** a month. I was under the impression that I was o...

GetHuman-remalhal's customer service issue with Vimeo from October 2018

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The issue in GetHuman-remalhal's own words
I have been billed since April for $** a month. I was under the impression that I was only purchasing for a single month, but just looked at my bank account and noticed that I have been charged every month since. This is a card that I don’t have an app for and haven’t seen my bill in a while because I no longer use this card. However I would still like my money back because I have not used the upgrade since then. I needed to upload a large file and that was it.
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Vimeo

Customer service issue
Reported by GetHuman-remalhal
Oct 18th, 2018 - a mon ago
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Seen by 6 customers so far
Similar issue to 220 others
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Timeline
GetHuman-remalhal started working on this issue
Oct 18th 11:01pm