I manage Vimeo accounts for two companies. I can log into one of them - but I can't lo...

GetHuman-chadhar's customer service issue with Vimeo from June 2018

Help with my Vimeo issue
I manage Vimeo accounts for two companies. I can log into one of them - but I can't log into the other. We have tried to log into it from multiple computers. But we need to get the client's video up immediately! I convinced them to use Vimeo as their main video hosting site - and now I am looking like an idiot. Please help! It is saying that the user name is not valid. The username would be: *****@***.com I know the last * p***words that we used with this account.
I trust that Vimeo will make this right and come up with a resolution that is fair.
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Vimeo

Customer service issue
Reported by GetHuman-chadhar
Jun 7th, 2018 - 2 mons ago
I have an issue with Vimeo too
Fixed
Seen by 5 customers so far
Similar issue to 624 others
0 customers following this
Items needed
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Timeline
GetHuman-chadhar started working on this issue
Jun 7th 3:19pm
GetHuman-chadhar indicated the issue is not fixed yet.
Jun 7th 4:20pm
GetHuman-chadhar indicated the issue is not fixed yet.
Jun 7th 4:20pm
GetHuman-chadhar indicated the issue is not fixed yet.
Jun 7th 4:21pm