I accidentally purchased the Vimeo pro for $** and I would not like that on my account...

GetHuman638647's customer service issue with Vimeo from April 2018

Help with my Vimeo issue
The issue in GetHuman638647's own words
I accidentally purchased the Vimeo pro for $** and I would not like that on my account. I would like a full refund ASAP. Please cancel my membership. Thank you. Also please email me confirmation that it was cancelled. Please get back with ASAP.
GetHuman638647 did not yet indicate what Vimeo should do to make this right.
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Vimeo

Customer service issue
Reported by GetHuman638647
Apr 28th, 2018 - a yr ago
I have an issue with Vimeo too
Not resolved
Seen by 12 customers so far
Similar issue to 965 others
0 customers following this
Items needed
Who made the purchase
Email address associated with the booking
Timeline
GetHuman638647 started working on this issue
Apr 28th, 2018 11:40pm
GetHuman638647 shared this issue with followers on Twitter
Apr 28th, 2018 11:40pm
GetHuman638647 indicated the issue is not fixed yet.
Apr 30th, 2018 2:25am