I was at Victoria secret Santa Monica shopping and had the best experience through out...

GetHuman4148072's Complaint issue with Victoria's Secret from December 2019

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman4148072's own words
I was at Victoria secret Santa Monica shopping and had the best experience through out my shopping and an associate in the fitting room her name is Angie help me find my size and bras.she even had a manager help me.as I recall her name is Riza or Rita she’s very sweet and made sure they get me to the right bra Educating me through the process of how it fits.i love their service together and even help me find other things I needed til I got to the register and had one of the associate ruined that for me.she was rude and made this experience horrible by not being friendly at all.she had no smile in her face Asked her question and said she couldn’t help me and had to step out of the line if I wanted to get an extra panty and threw my merchandise on my bag like she didn’t care.very rude and I never would have expect someone like her to work for a very nice environment company. She was very rude to everyone even to the next customer.as I was walking out looking for the manager who helped me at the fitting room to let her know how my experience is.she was with another customer and didn’t want to interrupt . So I asked one of the other lady at the register what the cashiers name and found out her name is Leslie. I’ve never had anyone treat me the way she treated me and I know the way it looked she was treating every customer behind me the same. She was very rude and unfriendly one of my body lotion was leaking due to her slamming it inside my bag.please notify the manager about this and corporate .

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Victoria's Secret

Complaint issue
Reported by GetHuman4148072
Dec 24th, 2019 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 196 others
0 customers following this

Timeline

GetHuman4148072 started working on this issue
Dec 24th, 2019 6:46pm