I received my order (*********) and item ****** was completely damaged. All of the bott...

GetHuman1973169's customer service issue with Victoria's Secret from January 2019

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The issue in GetHuman1973169's own words
I received my order (*********) and item ****** was completely damaged. All of the bottles were out of their spots inthe gift box with the small one being completely empty and the lid and sprayer broken off. I didn’t even remove the plastic wrap because of the obvious damage. If they have that item in the store closest to me - Knoxville Center Mall (zip *****), I want to return it there and receive the same item* otherwise, please send me a replacement immediately. It took ** days for the item to arrive and it is a gift so I need it rushed. Please let me know if the item is available for pick up in the store and ask them to hold it for me until Sat., Jan. **.
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Victoria's Secret

Customer service issue
Reported by GetHuman1973169
Jan 16th, 2019 - 9 mons ago
I have an issue with Victoria's Secret too
Not resolved
Seen by 5 customers so far
Similar issue to 408 others
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Timeline
GetHuman1973169 started working on this issue
Jan 16th 12:24am