I ordered * pairs of underwear for the Pink Friyay sale, I received the wrong pair of p...

GetHuman-kklynn's customer service issue with Victoria's Secret from August 2018

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The issue in GetHuman-kklynn's own words
I ordered * pairs of underwear for the Pink Friyay sale, I received the wrong pair of panties. Instead of getting the rose dream cheekster I ordered, I got a gray pair of scalloped panties which I remember not caring for while looking through the merchandise on the website. Is there anyway I can be credited for a free pair of underwear or have the original pair of underwear I did not receive sent to me? I have all the receipt paperwork I received in the packaging and the pair of underwear I received mistakenly. I do not feel comfortable returning them as I have already tried them on, not realizing what they were and if I had accidentally ordered them but looking further on the billing receipt, it was a packing mishap.
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Victoria's Secret

Customer service issue
Reported by GetHuman-kklynn
Aug 8th, 2018 - a yr ago
I have an issue with Victoria's Secret too
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Seen by 2 customers so far
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GetHuman-kklynn started working on this issue
Aug 8th, 2018 8:52pm