I ordered * pairs of underwear for the Pink Friyay sale, I received the wrong pair of p...

GetHuman-kklynn's customer service issue with Victoria's Secret from August 2018

2 views
 | 
92 similar
 | 
0 following
Help with my Victoria's Secret issue
First: share to improve GetHuman-kklynn's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-kklynn to get a Victoria's Secret rep on the line!
Always use the GetHuman Phone tocall Victoria's Secret. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-kklynn may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-kklynn's own words
I ordered * pairs of underwear for the Pink Friyay sale, I received the wrong pair of panties. Instead of getting the rose dream cheekster I ordered, I got a gray pair of scalloped panties which I remember not caring for while looking through the merchandise on the website. Is there anyway I can be credited for a free pair of underwear or have the original pair of underwear I did not receive sent to me? I have all the receipt paperwork I received in the packaging and the pair of underwear I received mistakenly. I do not feel comfortable returning them as I have already tried them on, not realizing what they were and if I had accidentally ordered them but looking further on the billing receipt, it was a packing mishap.
GetHuman-kklynn did not yet indicate what Victoria's Secret should do to make this right.
I have an issue with Victoria's Secret too
How GetHuman-kklynn fixed the problem
We are waiting for GetHuman-kklynn to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Victoria's Secret's attention and get better help faster. Tap below to get started.
Having Victoria's Secret issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kklynn fixes it.
This email address isn't valid

Victoria's Secret

Customer service issue
Reported by GetHuman-kklynn
Aug 8th, 2018 - a yr ago
I have an issue with Victoria's Secret too
Not resolved
Seen by 2 customers so far
Similar issue to 92 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-kklynn started working on this issue
Aug 8th, 2018 8:52pm