billed again after cancellation

GetHuman4876055's customer service issue with Viber from May 2020

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The issue in GetHuman4876055's own words
I was trying to get the money back and was taken from my account again after cancellation. ... I have deactivated my account **st of this month and received a mail stating that I won't be charged and they took the money from my account once again. Please ask them to return the money.
They mailed me and amount will be into my account within few days. Hence, I am waiting for that.
Money has been credited to my account and Google pay had taken a swift action and returned the money back to my account.
It was my first month and I cancelled voluntarily because I do not have much to call. I informed them, will be back when I need them.
It was resolved and I had informed the Google pay team and they had returned the money swiftly. Their swift action was really appreciated.**I shall continue to use Google Pay in the future too.**Once again, thanks for their team.
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Viber

making a call to Australia
Customer service issue
Reported by GetHuman4876055
May 27th, 2020 - a year ago
Not resolved
Seen by 14 customers so far
Similar issue to 488 others
0 customers following this

Timeline

GetHuman4876055 started working on this issue
May 27th, 2020 2:21pm
GetHuman4876055 indicated the issue is not fixed yet.
May 28th, 2020 4:04am