My uncle's phone along with the sim card inside (of) it was stolen by a thief and my un...

GetHuman-yewinhtu's customer service issue with Viber from February 2019

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The issue in GetHuman-yewinhtu's own words
My uncle's phone along with the sim card inside (of) it was stolen by a thief and my uncle had a viber account with that phone number. The thief has been using that viber account.*My uncle is now using a new sim card which has the same number as the thief's sim card. He has already reported the previous sim card as stolen, and he has also created a new viber account with the same number.**So,*Do viber allow two people using one account with different handset?*Can my uncle report the thief's viner account?
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Viber

Customer service issue
Reported by GetHuman-yewinhtu
Feb 7th, 2019 - 3 mons ago
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GetHuman-yewinhtu started working on this issue
Feb 7th 7:21am