My uncle handset with sim card inside it was stolen by a thief and my uncle had opened...

GetHuman-yewinhtu's customer service issue with Viber from February 2019

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The issue in GetHuman-yewinhtu's own words
My uncle handset with sim card inside it was stolen by a thief and my uncle had opened a viber account in that. So, the thief has been using that viber account.*My uncle is now using the sim card which has the same number of thief's sim card after he has blocked and applied for the previous lost sim card.And then he also registered a viber account again with this number.***"BLock" means the sim card is no loner able to be used for outgoing calls.But i want to know whether or not the thief can see his incoming viber messages as they are using viber with the same number.**The thief's viber has been still alive after my uncle had blocked that sim number?
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Customer service issue
Reported by GetHuman-yewinhtu
Feb 6th, 2019 - 4 mons ago
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Seen by 3 customers so far
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GetHuman-yewinhtu started working on this issue
Feb 6th 11:08am