I have been using the viber app to call Belarus. I show that I am dialing through viber...

GetHuman-slowikeu's customer service issue with Viber from September 2018

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The issue in GetHuman-slowikeu's own words
I have been using the viber app to call Belarus. I show that I am dialing through viber, however, I am being charged on my bill from my carrier. my phone number is ********** and the most recent example is from july **, **** at **:**am. it shows I called Belarus through my carrier, however, I have the call in viber. **my carrier is stating that this was converted to a voice call because of a viber disconnect. I have now been charged a total of $** for international calls when I placed them through viber. I would like a refund for my charges because they should not have been incurred. viber should not allow multiple means to place a call without letting me know that its converting to a regular cellular call. this also shows that calls are connecting to a number that doesn't exist ************. this isn't even a country code. why would viber allow this call and on top of which, convert it to a voice call

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Viber

Customer service issue
Reported by GetHuman-slowikeu
Sep 15th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 215 others
0 customers following this

Timeline

GetHuman-slowikeu started working on this issue
Sep 15th, 2018 4:49pm