Order number *********UPS ref number - *ZX****R************I have not received my ticke...

GetHuman4039338's customer service issue with ViaGoGo from December 2019

Help with my ViaGoGo issue
First: share to improve GetHuman4039338's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4039338 may need:
Username, Password, and Email address on the account
The issue in GetHuman4039338's own words
Order number *********UPS ref number - *ZX****R************I have not received my tickets for Lewis Capaldi. They are supposed to arrive no later than today *th of December. When I try to track my order via UPS the status has not changed since November **th and it says they are in Transit. This is now the *th of December and I am getting worried as the concert in tomorrow *th of December in the Usher Hall. I paid £***.** for * x tickets which have a face value of £**.** each and I will never buy through Viagogo again after this as I feel I have been ripped off but that is another issues. I have rang UPS and they said that you have to call them to instruct them about my delivery?? I do not understand why I have been sent a tracking reference number and they will not tell me anything over the phone and that it is sitting at the same status online sine **th of December.*Can you please call UPS and find out why I have not received my tickets and the concert is tomorrow.*I have emailed you last night and I am still waiting to hear back from yourselves. Can you understand why I am now getting a bit anxious?**Kind regards,*June Gregson

GetHuman4039338 did not yet indicate what ViaGoGo should do to make this right.

How GetHuman4039338 fixed the problem

We are waiting for GetHuman4039338 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get ViaGoGo's attention and get better help faster. Tap below to get started.
Having ViaGoGo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

ViaGoGo

Customer service issue
Reported by GetHuman4039338
Dec 4th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 1930 others
0 customers following this

Timeline

GetHuman4039338 started working on this issue
Dec 4th, 2019 2:41pm

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies