Ordered tickets for Dead South concert. Have not recived them. The concert starts in * hours.

GetHuman3835035's customer service issue with ViaGoGo from October 2019

Help with my ViaGoGo issue
The issue in GetHuman3835035's own words
The problem: Ordered tickets for Dead South concert. Have not recived them. The concert starts in * hours.

GetHuman3835035 did not yet indicate what ViaGoGo should do to make this right.

How GetHuman3835035 fixed the problem
Followed their directions in the emails they sent me. Sent a screen shot from my ticket master account showing no ticket and my email address. I had all but given up when someone from Viagogo called me on my cell and said tickets had been emailed to me. Checked my email and it was there. Not sure why I never got them before but sure glad I got them when I did. I started sending emails about it in the morning and it took till *:**. Show opened at *:** and started at *:**.
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ViaGoGo

Customer service issue
Reported by GetHuman3835035
Oct 26th, 2019 - a year ago
Fixed
GetHuman3835035 shared how to fix
Seen by 10 customers so far
Similar issue to 5928 others
0 customers following this
Items needed
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Timeline

GetHuman3835035 started working on this issue
Oct 26th, 2019 9:59pm
GetHuman3835035 confirmed the issue is fixed. Hooray!
Oct 27th, 2019 5:20am
GetHuman3835035 confirmed the issue is fixed. Hooray!
Oct 27th, 2019 5:22am

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