Viagogo just fleece people of money and don't stand by their guarantee

GetHuman3451859's customer service issue with ViaGoGo from August 2019

Help with my ViaGoGo issue
The issue in GetHuman3451859's own words
We requested a refund as per TEG Live. Because the tickets were in someone else's name we were unable to do this. Viagogo refused to contact the original ticket holder so they could contact TEG Live. They were happy for me to locate the original ticket holder which also means that a person's privacy is not protected and if someone got angry about ticket prices they could track down the original... ... I was sold tickets to the boomers vs USA game on ********* and the advertising was fraudulent. I am yet to hear back from Viagogo and want a full refund.
They are not protecting their customers privacy or safety and are not standing by their guarantee.
Wanted a refund as the tickets were being refunded by the event themselves. Viagogo would not help with this.
I paid what I was supposed to with no problems. I expected if there was an issue with tickets that viagogo would stand by their guarantee while also protecting the original ticket holder
It will have to go to court and the original ticket holder will be the one that suffers unfortunately.
How GetHuman3451859 fixed the problem
It's not actually resolved. Viagogo aren't standing by their guarantee so it will have to go to court. But at least I got a phone number.
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ViaGoGo

Ticket to a basketball event
Customer service issue
Reported by GetHuman3451859
Aug 20th, 2019 - 2 years ago
Fixed
GetHuman3451859 shared how to fix
Seen by 17 customers so far
Similar issue to 5342 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman3451859 started working on this issue
Aug 20th, 2019 1:23am
GetHuman3451859 indicated the issue is not fixed yet.
Aug 20th, 2019 5:36am
GetHuman3451859 indicated the issue is not fixed yet.
Aug 20th, 2019 5:39am
GetHuman3451859 indicated the issue is not fixed yet.
Aug 20th, 2019 5:39am
GetHuman3451859 indicated the issue is not fixed yet.
Aug 20th, 2019 5:39am
GetHuman3451859 indicated the issue is not fixed yet.
Aug 20th, 2019 5:39am
GetHuman3451859 indicated the issue is not fixed yet.
Aug 20th, 2019 5:39am
GetHuman3451859 indicated the issue is not fixed yet.
Aug 20th, 2019 5:39am
GetHuman3451859 indicated the issue is not fixed yet.
Aug 20th, 2019 5:39am
GetHuman3451859 indicated the issue is not fixed yet.
Aug 20th, 2019 5:39am
GetHuman3451859 confirmed the issue is fixed. Hooray!
Aug 20th, 2019 5:39am
GetHuman3451859 indicated the issue is not fixed yet.
Aug 20th, 2019 5:40am
GetHuman3451859 indicated the issue is not fixed yet.
Aug 20th, 2019 5:40am
GetHuman3451859 indicated the issue is not fixed yet.
Aug 20th, 2019 6:14am
GetHuman3451859 indicated the issue is not fixed yet.
Aug 20th, 2019 6:14am
GetHuman3451859 indicated the issue is not fixed yet.
Aug 20th, 2019 6:14am
GetHuman3451859 confirmed the issue is fixed. Hooray!
Aug 21st, 2019 11:49pm
GetHuman3451859 confirmed the issue is fixed. Hooray!
Aug 21st, 2019 11:51pm

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