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Viagogo just fleece people of money and don't stand by their guarantee

GetHuman3451859's customer service issue with ViaGoGo from August 2019

Help with my ViaGoGo issue

The issue in GetHuman3451859's own words

We requested a refund as per TEG Live. Because the tickets were in someone else's name we were unable to do this. Viagogo refused to contact the original ticket holder so they could contact TEG Live. They were happy for me to locate the original ticket holder which also means that a person's privacy is not protected and if someone got angry about ticket prices they could track down the original... ... I was sold tickets to the boomers vs USA game on ********* and the advertising was fraudulent. I am yet to hear back from Viagogo and want a full refund.

They are not protecting their customers privacy or safety and are not standing by their guarantee.

Wanted a refund as the tickets were being refunded by the event themselves. Viagogo would not help with this.

I paid what I was supposed to with no problems. I expected if there was an issue with tickets that viagogo would stand by their guarantee while also protecting the original ticket holder

It will have to go to court and the original ticket holder will be the one that suffers unfortunately.

I have an issue with ViaGoGo too

How GetHuman3451859 fixed the problem

It's not actually resolved. Viagogo aren't standing by their guarantee so it will have to go to court. But at least I got a phone number.

Please help with my ViaGoGo issue

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Can I Get a Refund from Viagogo?How Do I Find My Tickets on Viagogo?What Do I Do If I'm Having Trouble Buying Tickets from Viagogo?What Do I Do If I Am Having Trouble Selling Tickets on Viagogo?How Do I Recover My Account Access to Viagogo?

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ViaGoGo

Ticket to a basketball event

Customer service issue

Reported by GetHuman3451859

Aug 20th, 2019 - 2 years ago

I have an issue with ViaGoGo too

Fixed

GetHuman3451859 shared how to fix

Seen by 17 customers so far

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