ViaGoGo Customer Service Issues

I purchased tickets from viagogo.com for Sting at the Lucca Summer Festival [redacted]. My order number is [redacted]8 for the show on Mon, 29 Jul [redacted]. Unfortunately, the tickets were lost by UPS. I contacted viagogo two weeks ago, but they have not taken any action. Their responses seem like generic replies promising to replace the tickets, but nothing has been done, and I doubt they will follow through. I have requested a refund but have not heard back from them. This situation is concerning as I have already booked non-refundable hotel and air accommodations for this event.

We attempted to purchase 2 concert tickets online. Due to internet issues, the initial two transactions failed, and we successfully purchased tickets on the third attempt. However, we were charged for 4 tickets instead of 2. Upon trying to log in to resolve the issue, we forgot our passwords. We used two different accounts due to the earlier difficulties. After contacting customer service, they blocked our account access and promised to investigate. Unfortunately, we have not received any updates, and [redacted] euros were debited from my account without ticket delivery. Additionally, my partner's account was double-charged, receiving 4 tickets instead of the 2 we intended to buy. We are struggling to reach them for a resolution.

On June 9th, I purchased tickets for the Brisbane Lions vs North Melbourne footy match on July 20th. Unfortunately, on June 11th, I had to relist the tickets (order ID: [redacted]11) due to a family emergency. Despite multiple attempts to contact viagogo through their website, I have not received any response or acknowledgment regarding my ticket listing. I even lowered the ticket prices and tried to split the tickets to attract more buyers, but encountered technical difficulties. Given the circumstances and the effort I made to sell the tickets, I believe a full refund is fair. The lack of effective communication channels with viagogo has been extremely frustrating, especially considering the urgency of my situation. I hope to resolve this issue promptly.

I sold my Khalid tickets back to Viagogo, but I have not received my refund yet. I contacted them regarding my order [redacted]8 on 28 July [redacted]. They mentioned charging me for any additional costs incurred while finding replacement tickets for the buyer. I was informed that I won't be paid for this sale. I appreciate any help in resolving this matter. Thank you for assisting me, Fadwah. Your prompt response is greatly appreciated.

I received an email from Viagogo informing me that my tickets are no longer valid and that I will receive new tickets via their transfer service. However, I received an email from Gurveer stating that the tickets are ready to transfer, along with a disclaimer urging caution regarding the legitimacy of the tickets. I am unfamiliar with Gurveer and would prefer to receive my tickets directly from Viagogo or request a refund.

My order number, #[redacted]6, was for 2 Rolling Stones tickets at Philadelphia Lincoln Center, which I heard were canceled. The rescheduled date on July 23 coincided with a memorial service for my mother-in-law's sudden passing. With funeral arrangements taking precedence, I was unable to address this issue promptly. Could there be a possibility of exchanging these 2 tickets for the Clearwater Florida Bilmeimer Capitol performance on August 8, [redacted]? Dealing with the stress of my mother-in-law's passing, the concert cancellation, and the loss of funds for my husband's birthday gift, it would mean a lot to have a compassionate consideration for the Clearwater date. We will be in Clearwater by August 8 to deal with selling her house, making attending the concert a welcome break. I understand this may be an unusual request, but perhaps there could be an exception to transfer the $[redacted].20 purchase into 2 tickets for the Clearwater Rolling Stones concert. Best regards, D. R. [redacted]

Hello, I am reaching out regarding the Hugh Jackman concert tickets we received today for the Adelaide Entertainment Centre show on August 10. We purchased the tickets on TICKETEK's website. The tickets state a price of $[redacted].20, however, we were charged $[redacted].00 each, which was unexpected. Additionally, the tickets bear someone else's name. Despite paying a higher amount, we believed we would have better seats, but this was not the case. We acquired these tickets in March, unaware they were second-hand tickets at such a steep price. We were not informed that viagogo, a separate entity from Ticketek, was involved. Our aim is to address this issue promptly and obtain a full refund prior to the event. Kindly rectify this situation promptly, or we will explore other options. Thank you, J.H.

I bought tickets for Joe Bonamassa's show in Las Vegas on October 27 with order number [redacted]9. Despite this, I have not received the tickets yet from Viagogo, causing me to worry if this is a legitimate transaction. I am hesitant to make hotel and flight arrangements without the tickets in my possession. When attempting to resell the tickets through Viagogo, I encountered numerous restrictions that make it seem like I may lose even more money. There are frustrating issues with listing the ticket details and additional costs for any mistakes. I regret using Viagogo and simply want either my tickets as confirmed or a refund.

Hello, I hope you're well. I bought tickets for the Real Betis vs. Valladolid match in Seville, Spain, scheduled for 8/18 through your platform. The confirmation number I have is [redacted]3. Due to a rescheduling, the game was moved to the next day, which I can't attend. I managed to sell the tickets via your site and got a confirmation for that sale, number [redacted]7. However, I was contacted via email on 8/11 regarding the original purchase, requesting an updated delivery address. This seemed strange since I've already sold the tickets. Then, last night, I got another email saying the seller of the tickets I purchased can't be reached, asking if I'd be okay with different seats. The email referenced the same number, [redacted]7, which confirmed my ticket sale. To ensure everything's in order, I just want to confirm that the sale of my tickets (confirmed on 8/4 under [redacted]7) is final and that the buyer is informed about the seat change issue mistakenly brought up. Thank you for your assistance.

I purchased tickets for the U2 concert at Optus Stadium in Perth on November 27, [redacted]. My Order ID is [redacted]1, and the total cost was $[redacted].02 with a $12.48 transaction fee charged to my MasterCard on June 11. Despite receiving an email confirmation, I never received the tickets after attempting to download them from Ticketmaster. Following Ticketmaster's advice, I reached out to Viagogo but have been unable to speak with anyone due to an automated message. I believe I have been scammed, and I am seeking a refund for the total amount of $[redacted].50. Any assistance in resolving this issue would be greatly appreciated.

I am experiencing frustration with Viagogo's customer service. I am trying to relist tickets bought from them. When I attempt to do so, the box to enter seat numbers is greyed out because the original purchase didn't have seat numbers. After uploading proof of purchase, Viagogo provided seat numbers and asked me to delist and re-enter them. Despite following these instructions, the seat number box is still inaccessible for me to enter the numbers. I have contacted customer service three times about this issue and keep receiving the same unhelpful response. I was even informed at one point that they could enter the numbers for me, but I am still being asked to do it myself even though I am unable to. Despite sending multiple requests, I continue to receive the same reply instructing me to list the tickets again. To work around this, I have to list the tickets under the 'Sell Tickets' option, resulting in a lower payout due to fees. I simply want my tickets relisted for sale. The delays in responses and repetitive solutions from customer service are frustrating. I understand this is not your fault, but I urge for a quick resolution to this matter. The current listing number for the tickets is [redacted].

Team, I need assistance regarding my recent purchase of 2 tickets for the Man City vs Wolves match. The game has been rescheduled from the 5th to the 6th of October, which conflicts with our travel plans, and we are unable to attend. There are a few issues that I am currently facing: 1. Viagogo has not provided any updates or instructions regarding the postponed match. 2. Originally, tickets were supposed to be collected at the stadium before the match on Saturday. I do not have physical tickets to resell as of now. 3. The new match date is not active on Viagogo despite me submitting the new date a day or two ago. 4. I am unsure about the process for obtaining a refund or reselling the tickets, as there are no instructions or contacts provided by Viagogo. Any guidance or assistance you can provide would be greatly appreciated. Thank you for your help.

I purchased 3 concert tickets for Marina on Viagogo, my only chance to see my favorite singer live. Unaware of their bad reviews until recently, I was ecstatic about the purchase made 3 months ago, but the tickets have not arrived yet. The concert is in November, and it's already September; I urgently need the tickets. As the concert is not in my country, I have to make travel arrangements. Unsure if the tickets are real or when they will arrive, it's risky to travel without them. I'm considering selling the tickets and buying from the original website. I need to act fast but don't know how to contact Viagogo. Any advice is appreciated. Apologies for any language errors.

Dear Viagogo Customer Service, I am writing to bring to your attention my recent purchase of 2 tickets for the Andy Lau Concert in Singapore on 28th September [redacted] with Order ID: [redacted]1 through Viagogo on 1st June [redacted]. I have discovered that the concert organizer requires early bird purchasers to provide identification at the time of ticket purchase, with the purchaser's name printed on the tickets. The terms and conditions clearly state that entry will be denied if the ticket holder's name does not match the purchaser's name on the ticket, and tickets are non-transferable. Enhanced security measures will be in place to verify identities upon entry. Due to these restrictions, I am concerned that the tickets I purchased will not be valid for entry. As Viagogo guarantees entry as per the terms and conditions, I kindly request a refund for my tickets. I have attached a screenshot of the concert organizer's FAQ for reference. Thank you for your prompt attention to this matter. Sincerely, Marianijan86

Order ID: [redacted]8 I purchased 2 tickets to see Christina Aguilera in Las Vegas for the 6th of June [redacted] on the 10th of May [redacted] for $[redacted].45. I received an email confirming the purchase, but the tickets were never sent to my email. After contacting support, I was advised to check Ticketmaster, but the tickets were not there either. Support requested proof of purchase and evidence that the tickets were not in my account, which I have sent multiple times. Unfortunately, I keep receiving automated responses asking for the same proof. It's been quite frustrating as I have already booked my flight and hotel but still have no tickets. Any assistance would be greatly appreciated.

Salve, desidererei informazioni riguardo al Wireless Festival a Finsbury Park di Londra per i giorni 3, 4 e 5 luglio [redacted] poiché la Line up degli artisti non è chiara. Vorrei sapere in che giorno esattamente si esibirà Travis Scott durante i tre giorni del festival. Si esibirà in una data specifica o sarà presente per tutti e tre i giorni? Quali tipologia di biglietto devo acquistare? Aspetto con ansia dei chiarimenti. Grazie.

My mom purchased Hootie and the Blowfish tickets for the concert on 6-13-19 via Viagogo, scheduled for this Thursday, 9-12-19. Unfortunately, she mistakenly entered the wrong email address during the purchase and now she doesn't have access to that email. Despite contacting Viagogo multiple times to explain the situation and the incorrect email address, they have been unresponsive. We urgently need Viagogo to resend the tickets to the correct email address my mom uses. She possesses all the necessary ticket information but is struggling to convince Viagogo about the email error. Any assistance in resolving this issue would be greatly appreciated.

Dear Sir/Madam, I am writing to express my concerns regarding a ticket purchase I made for the Real Madrid and Galatasaray match on 22/10/[redacted] in Istanbul. The booking reference for this transaction is [redacted]6. I purchased two tickets as a gift for my husband, but I have yet to receive them, despite it being a month since the purchase on 20/09/[redacted]. I kindly request that you promptly send me the tickets. Additionally, I would appreciate any relevant information pertaining to this matter, such as communication and transaction records between your company and myself. Please respond to this matter at your earliest convenience. For record-keeping purposes, please contact me via email at [redacted] Yours faithfully,

Hi Team, I wanted to inquire about getting tickets to Liam's show in Brisbane for my husband, a big fan of Liam and Noel. Their music has been a source of inspiration for him, especially after the loss of our son, Kyran, due to mistreatment by the health system. Certain songs by these artists hold special meaning for us, as we dedicated them to Kyran at our wedding. I missed the opportunity to purchase tickets, and I'm reaching out to see if there's any way to secure tickets and perhaps even arrange a meet and greet. Any assistance would be appreciated. Thank you for considering our request. Kind regards, Naomi

I need assistance selling the tickets I purchased for Carrie Underwood's concert on October 20th. Due to an unforeseen emergency, I cannot attend, and I paid $[redacted].04 for them. Unfortunately, I don't have the tickets in hand or even know where my seats are located. At almost 80 years old, I am feeling quite overwhelmed by this situation and desperately need help to avoid losing this significant amount of money. Please reach out to me via email at [redacted] My name is Margaret L Q. and you can also contact me at [redacted]. Your assistance in resolving this issue would be greatly appreciated.