Hi there, I am writing this email as we have just received our tickets - JUST TODAY - f...

GetHuman-janehur's customer service issue with ViaGoGo from August 2019

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The issue in GetHuman-janehur's own words
Hi there, I am writing this email as we have just received our tickets - JUST TODAY - for the Hugh Jackman concert at the Adelaide Entertainment Centre on Saturday August ** - just UNDER a week away! **We went on the TICKETEK website to purchase our tickets. When we received our tickets and the purchase price says $***.**, but we paid an extraordinary amount of $***.** each!! Also the tickets are in someone else's name!! The tickets say they are Ticketek tickets. **We were under the impression that we had better seats because we paid so much, but no we have just been charged an incredible amount for our seats, unbeknown to us. We purchased these tickets back in March, there was no feasible reason for us to buy second hand tickets at such a high price?? We were not made aware of the fact that they were second hand tickets at the time of purchase. We didn't realise viagogo was a separate company to Ticketek, this was not made clear to us. We thought we were purchasing from Ticketek.**We would like to resolve this matter and receive a full refund on our tickets before the event on Saturday night, as we have been sold these tickets under false pretenses. If this matter cannot be resolved in a civil manner we will be taking things further.**Thank you*Jane Hura

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ViaGoGo

Customer service issue
Reported by GetHuman-janehur
Aug 6th, 2019 - 3 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 5141 others
0 customers following this

Timeline

GetHuman-janehur started working on this issue
Aug 6th, 2019 12:15am
GetHuman-janehur indicated the issue is not fixed yet.
Aug 6th, 2019 5:36am
GetHuman-janehur indicated the issue is not fixed yet.
Aug 6th, 2019 8:09am
GetHuman-janehur indicated the issue is not fixed yet.
Aug 6th, 2019 10:24pm
GetHuman-janehur indicated the issue is not fixed yet.
Aug 7th, 2019 3:44am
GetHuman-janehur indicated the issue is not fixed yet.
Aug 8th, 2019 11:21am

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