Hey it says this issue has been fixed - from what I can see it has not been fixed as I have had nothing to say how it has been fixed please keep looking in to it - many thanks

GetHuman-klmej's customer service issue with ViaGoGo from April 2019

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The issue in GetHuman-klmej's own words
I am just wanting some confirmation as to when my two tickets will arrive at my address - You have my address from when I ordered the tickets by phone ... Hi - I sent an email via my phone yesterday regarding the two Elton John tickets I purchased via my phone on ***** for the concert in Cardiff on the ******* -I would just like to check that everything is ok and to have some idea as to when I will receive the tickets.*The money was taken from my bank on *****- I also have the order number for the tickets which is ******** - Please can someone email me today with some news on the tickets as they cost me a lot of money and it will be the last time I and my son will be able to see EJ in concert - this is so important to me as I have been a fan since the age of ** yrs old - Many thanks Karen Meechan
This is the last time my son and I will get to see Elton in concert - The tickets cost me a lot of money and I would like to know when the tickets will arrive- you have my money so I would like my tickets please
Confirm to me via email about my tickets please
I don't feel the need to tell you that I am a good customer because the fact that you have taken the money from the bank is telling you that I've paid and you didn't get a problem getting my money so yes I am a good customer and I am hoping that you are a good company and will send me confirmation via my email address please
Not tried anything else at this point - I see that you cant phone or email Viagogo direct which is quite alarming when a lot of money has been spent on two tickets and you cant get hold of the people who have taken my money from my bank
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ViaGoGo

Elton John tickets for ******* in Cardiff England order number ********
Customer service issue
Reported by GetHuman-klmej
Apr 23rd, 2019 - 2 years ago
Fixed
Seen by 20 customers so far
Similar issue to 3096 others
0 customers following this
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Timeline

GetHuman-klmej started working on this issue
Apr 23rd, 2019 9:59am
GetHuman-klmej shared this issue with friends on Facebook
Apr 23rd, 2019 10:00am
GetHuman-klmej indicated the issue is not fixed yet.
Apr 24th, 2019 8:03am
GetHuman-klmej indicated the issue is not fixed yet.
Apr 24th, 2019 8:06am
GetHuman-klmej indicated the issue is not fixed yet.
Apr 25th, 2019 5:52am

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